Read your agreement before accepting
Review your course details, fees, refund terms and the responsibilities described in your written agreement. Ask admissions to explain anything that is unclear and keep a copy of the documents you accept.
HomeYOUR STUDENT GUIDEKnow your rights.
Know your rights.
Understand your responsibilities.
Find international student information about ESOS, tuition protection, your written agreement and access to support.
Discuss your optionsUnderstand the ESOS framework
Australia’s Education Services for Overseas Students framework sets expectations for international education and student protection. Read the Australian Government information linked below, alongside Apeiro’s current handbook and policies.
Know where to raise a concern
Start with the relevant Apeiro staff member or student support team and use the published complaints and appeals process when required. Keep the relevant correspondence and use the official forms so the team has the information needed to respond.
Find tuition protection information
The Australian Government’s Tuition Protection Service provides information for international students affected when a provider cannot meet relevant obligations. The official TPS website explains its role and the circumstances in which assistance may be available.
Your useful next steps.
CLEAR ANSWERSGood questions.
Good questions.
Useful answers.
Where are Apeiro’s refund policies?
The forms and policies page links to the current domestic and international refund policies in Apeiro’s document system.
Must I use an education agent?
You can contact Apeiro directly about applying. If using an agent, ask admissions to confirm the agency’s current authorisation.
Who explains the terms of my offer?
Contact admissions before accepting or paying if any part of your offer or agreement is unclear.
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